Sofia Irina offers a complimentary 10% discount for all first time customers that sign up to our mailing list. You will be sent a unique coupon code to your registered email shortly after signing up. You must create an account and be logged in for the code to work. This gift voucher code should be redeemed at the checkout and will apply to all full price items on your first order. If you are experiencing any problems, please get in touch with our customer care team via sofia@sofiairina.com within business hours, Monday to Friday 9am - 5.30pm.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

You will be sent a tracking number with your shipping confirmation email to keep a close eye on your order.

Whilst we endeavour to ensure this never happens, if you have received an item from this website with a defect then please contact us at sofia@sofiairina.com and we will organise a replacement for you as soon as possible.